Wedding Frames Returns / Cancellation Policy

Our staff are trained to proofread all orders before printing, but it is the customer's responsibility to make sure their sample/proof is error free before approving it. If your order contains an error after you receive it and that error appeared on the final proof you approved, we will be happy to correct the mistake and reprint your order for an additional 80% of your original purchase price.

In the case of a reprint, please do not return your order to us. We ask that you recycle the paper at your local recycling center.

If you cancel your order after our staff has begun to create the electronic files for your order, you will receive a 70% refund of your total order price. Note: Just because you haven't received any electronic artwork files, that doesn't mean that our staff hasn't started working on your order.

If you cancel your order after your order has been printed, but not yet shipped to you, you will receive a refund of £20.00, the shipping cost of your order. Wedding Frames, will not ship the order to you and will recycle the paper at a local recycling center.

After your order has been shipped to you and it contains no error either by the Wedding Frames staff or the customer, the sale is final and cannot be canceled or returned.

Standard printing regulations allow a plus or minus one sixteenth inch margin of error from the proof for printing and bindery. The invitations are printed on a digital press and can only achieve the quality of that press. Wedding Frames strives to give you the best quality invitations possible within these margins. Products cannot be returned if they are within these margins.

We ship all orders within 7-10 business days of email PDF proof approval. Occasionally, the amount of days until shipment may be longer due to volume and quality control. Orders cannot be returned or canceled because of a later shipment date.

Color ink may look different on your electronic proof and/or on the website than on your actual invitations due to computer monitor color variations and paper choice. Products cannot be returned for color variation due to the above factors.

Wedding Frames offers personalised and generic samples. Once ordered, these items cannot be returned or exchanged.

Wedding Frames offers a comprehensive Quality Guarantee on all products. We guarantee that you will be satisfied with the quality of all our products. If you have any cause for dissatisfaction, we will reprint or refund the cost of any product that fails to meet your quality expectations. Simply contact us within 21 days of delivery and return the items to us. If you have any questions, please contact us.